SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 100Feelings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://100feelings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't leave reviews too often anymore, but was so impressed with this product I felt I had to leave a review. In brief, after one week with applications twice a day, the bags and dark circles under my eyes are almost gone. I'm hugely impressed. I'm in my early 40s and the dark circles and bags under my eyes have been developing slowly over the last ten years. A few years ago, I had tried the cheap approach to the bags and didn't notice a bit of change. Short of surgery, I had essentially accepted them as a fact of life. Then, as part of a new skincare regime, I bought Lumin Dark Circle Defense to target this particular issue. The results were subtle at first and I wasn't sure if I was just imagining them or not, but after a week it's undeniable. This product has really delivered for me and I can't recommend it highly enough. I've had mixed results with my other skincare products, so I'm thinking of transitioning to Lumin products entirely, I'm that impressed.
I have tried soooooo many products to get rid of my super RACCOON EYES! The dark circles I have always battled with since I became 18 have now faced a battle they can't win. Thanks to the dark circle defense. After using the cream for only 2 days I felt like I turned the clock back on my face by a couple of years.
I don't write reviews but the results I've gotten need to be said. I have horrible dark circles under my eyes, for years it looked like I had two black eyes or had been up for days on end. Within two times in use they were gone. I was discouraged at how small the container was but it only takes a little and it goes a long way! 100% recommend it!
After using this product for three days I could notice a slight change in the dark circles under my eyes. After a week the skin was the same color as the rest of my face. I will be purchasing it again when I finish this jar and I plan on adding some of this company's other products to my skincare routine.
This product is soothing and works. I have ordered additional products from the company to add to my regimen.
This product really works. Eye puffiness and dark circles went away. Totally recommended for men.
I started using the Lumin product and it's day 2 now and I'm already starting to see some slight results. Excited to see the results in a few weeks.
Feels nice to be honest and if I wasn't lazy I would use daily but I use it 2 days out the week lol
I was not sure about this product but after trying it, I’m a believer. It really works and I can already see the results of this product. Will continue using it for sure.
Love this, as soon as I apply it I can feel it working. I felt like I noticed a difference after one use!
I've tried a number of eye creams and have never seen a difference -- except with this one. I could see the difference the very next morning and has continued since then. This is the best product of its kind I have seen.
I found this an effective treatment for under the eyes if used consistently. There are many expensive items on the market -- I tried almost all of them -- but this does the job just as well.
I've been using this product for almost a year. I see an incredible difference in the darkness under my eyes. At over 50, this is important. Highly recommend it!
Great product! I can definitely see an improvement in my dark circles after a couple days of use.
I love it! After the third day of trying the product I’ve seen a huge improvement.
great product but i’d wish if it had stronger scent
So far so good. I have only been using this product for a few days. But it feels nice. And no bad reactions.
Really great product after using it for a few days I can see and working under my eyebrows feels nice while sleeping
My son has only used the cream once, he just got it yesterday. He said the cream felt great.
It felt great on my skin. And my eyes look fabulous the next day.
This really does work for men!! Third purchase
Two weeks and it's making progress
Stuff works well. Lasts a long time
So far seems to be working, will buy again
Product is great and customer service is great!
Finally a product that does goop up my eyeballs. And it smells good
Works great! After a week I could really tell a difference.
Shipping was fast and secure packaging.
Works good
Love this product
Awesome value!