SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 100Feelings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://100feelings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't found the perfect brush yet for either pup but i can say so far this one is the one I prefer over all of them and I have bought a fair share of them. I have one pup with curly matted hair and one with thin shedding hair. There's no one brush fits all but I do seem to use this one mostly. The soft side doesn't go all the way through the curly matted but it seems to be making a difference just brushing her every day with it and she loves it. The short hair loves it as well.
I tried buying several brushes for our cats to try and remove loose fur, since they were shedding all over our house and it was a lot of work vacuuming. None of the brushes really worked, until I found this one! This is great. It catches all the loose fur, and is easy to remove from the brush . You can see exactly how much fur you have collected too. Nice to find a product that works exactly as advertised!
Really well designed brush. Perfect for small dogs. Great for messy fur after a day of play. Love the two different bristle types.
We purchased this brush for our giant schnauzer puppy who has a very soft, thick, and wavy coat. This is the only brush I need. I brush him 2 - 3 times per week while he's distracted with a bone or chew toy, and this brush moves through his full coat with ease.
My dog hates being brushed. This is a good quality brush the pin side is durable and I am able to brush the dog's knots out.
The bristle side is not too hard and my dog likes it when I use this side on her back side. I use the bristle side to brush her paws and get any debris that hides in her hair.
All 3 cats love this! Each has his/her own and they all actually beg to be brushed. One has short fur, one medium, and one has long fur.