SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 100Feelings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://100feelings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with this product, convenient because you can attach it to baby's clothes and not worry about falling out of their little hands. She likes it is flexible and soft and best of all is washable and dishwasher safe too.
This is an adorable teether. I bought it as a little gift to go in my almost one year olds Easter basket. It is well made, soft, and has the perfect material for a baby to chew on. I absolutely love elephants and couldn’t resist this. However, my daughter prefers to use this to throw on the ground multiple times a day, so that seems to be much more appealing than chewing on it 😉 still a great purchase no matter how she decides to play with it!
I think this is pretty ideal as far as teethers go. My baby is not a fan of any teethers but she seems to like this one enough to give it a try a few times a day. It's smaller than I thought it would be, but fits perfectly for her little hands to hold it. And there are so many different textures that she has instant variety for different parts of her gums. It's well made, stands up to my steam sterilizer without issue and doesn't attract dust or pet hair. Overall a good buy, and one I would recommend to other parents.
My daughter is teething and loves this toy! Unfortunately we have already had to order a new one because it fell out of the stroller and was lost. So put a binky leash on it if your kiddo is extra athletic and tosses toys ;-) Comes in a cute package that is seen thru on front-great for gifting.
I like that this teether is silicone and seems to be good quality but my son doesn’t chew on it for very long I think because it is so big. Would be perfect if it was just a tad bit smaller!
My baby girl has a llama theme for toys and some decor, but this did the trick for her teething!
Absolutely the cutest llama. My granddaughter loves it.
My niece loves this toy. She was teething and this calmed her, good purchase.