SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 100Feelings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://100feelings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these cute little vases. The colors are true to the photo. A great little gift. I have two sets now and will buy another one when the time comes.
These vases were perfect! I love the smaller size since I live in a smaller place. Already gifted out one of the vases and am considering buying another set to use for more gifts.
Beautiful little vases. They are perfect for my indoor herbs. Packaged perfectly so they wouldn't get damaged in transit. Love them!
They're made well. They look like the pictures and are a great price. They can also be used on the wall or other decor. I highly recommend them.
These are very well-made vases. Just the right size. Would highly recommend it.
The vases haven't fall down because of the weight. The size is quite small.
Nice! I have them on my desk hutch at work.
Looks great on the metal plate on the wall. Good for a small flower. I would buy it again.
Enjoy seeing my mini garden! They add just the right amount of cozy to my workspace.
These are adorable
Super cute! I have them on my magnetic whiteboard in the classroom.
So cute on my fridge
Just what I wanted and very well made. Thank you!
Vases are beautiful.
Doesn't slide upside down or move - have yet to put water or anything in it yet but seems really strong.
These little vases are adorable and the magnets are much stronger than I thought they would be.
Awesome set. They look so cute. I would recommend this product.
Nice color and cute 3 pc. set
I expected more from it, but the set is not bad at all.
They are a compact set, so if you're looking for small vases for small decorations, this set is the best one! I highly recommend it!
LOVE THESE! Came perfectly packed and right on time.
Nice. Just as described.