SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 100Feelings (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://100feelings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these things! They are the perfect sponge/brush. They leave all dishes sparkling clean and without a scratch.
I planned to use the smallest of these to replace my kitchen sponge because sponges are unhygienic and must be replaced constantly. The plastic that most sponges are made of break down into micro particles that tiny aquatic life easily mistake for food. After nine months of three times a day usage, my first brush is still going strong and works as well as day one. I've cleaned and disinfected it every week and it has never held on to or developed any odours, even from curries, onions and the like. It takes a bit of getting used to when replacing the sponge, but it excels in certain jobs and has prevented me from contributing to environmental degradation. In reflection, I have saved quite a bit of money in sponges as well, and just the small brush has paid for what this set costs. The larger sponges are very handy for shower cleaning and even bike cleaning.
I had already purchased one of these little critters which I hang next to my veg plot stand tap. It’s great for cleaning seed trays, pots, tools and even scrubbing grubby hands and fingernails… Highly recommend as a must have one does it all ergonomic gadget.
The coconut fibres on this brush are very stiff, but bend when too much force of used to maintain a firm but not damaging pressure on the surface. Have used this on potatoes and it doesn't damage the skin but does remove soil/debris.
A nice natural alternative. Very handy for cleaning veg. Not hard or scratchy enough to damage fruit, but firm enough to get dirt off a spud. Lasting well ( had it about 6 months now) and no bristles have fallen off.
Probably one of my best purchases, I recommend this to everyone.Fabulous quality, eco friendly, can't fault them, am buying these for all my friends!
totally brilliant - use them for everything. very versatile and useful. So good. So much better than anything plastic i have ever used in the past - better than anything in fact. You will be thrilled with your purchase.
When they arrived I was a little disappointed BUT OMG, I NOW LOVE THEM. Such a great item. Totally recommended. I will deffo buy them again.
So glad I bought these. Scours out cups and removes stains. Scrubs up pans without damaging them and is made from a biodegradable product.
Easy to hold and use. I bought it to scrub potatoes before microwaving them with the skins on. I'm glad I bought it, as it's the best thing yet I've tried for the purpose for which it was purchased.
It’s okay but softer than expected.
Great for scrubbing veggies. Fits the hand well, doesn't slip. The natural bristles give enough friction to clean any dirt without bruising the veg. Best one I've ever had.
Excellent brushes for any number of chores! I am a big fan! Great quality, well made. Durable.
These are brilliant, they last ages, they stay clean, they don’t smell, I highly recommend them. Just rinse any food bits off with hot water, shake, leave to dry until next time, perfect.
Natural product, bought for scrubbing potatoes and they do the job very well!
Great brushes. I use them for scrubbing my vegetables as they’re a good shape to hold.
Very easy and good for removing lime scale from areas in the bathroom etc. handy little brush
Love these. Work brilliantly and no plastic.
It's not plastic and does the job.